The ITIL (Information Technology Infrastructure Library) is a framework designed to standardize the selection, planning, delivery and maintenance of IT services within a business. The goal is to improve efficiency and achieve predictable service delivery. The ITIL framework enables IT administrators to be a business service partner, rather than just back-end support. ITIL guidelines and best practices align IT department actions and expenses to business needs and change them as the business grows or shifts direction.
Details about the Course
ITIL4 is the most important update in the history of ITIL yet. It builds on every important concept and methodology ITSM domain has seen over the last 8 years. It incorporates important industry phenomenon like DevOps, Agile, Cloud, Emerging Technologies etc. It upgrades your understanding from Service Lifecycle perspective to Service Value Chain Perspective.
We have designed our ITIL v4 ® Foundation Training such that, within the course duration, you will be taking the Paper based Foundation Exam at Watershed’s center and hence, by the time you finish with the course you are ITIL v4 Foundation certified
16 Hours of Classroom style and highly interactive training course, on two Saturdays, along with paper based exam on the last day in Doha, Qatar, delivered by experienced Trainers primarily in English and Arabic (bi-lingual) language
Our ITIL v4 Foundation training is designed & delivered to ensure passing in the 1st attempt is maximized
100% Money back guarantee for the training if you are not satisfied for any reason
Saturday batches to suite your availability
The first half- day of Any New Batch is always free for you to attend and decide. Register Today!
Outlines of the Course
Understand the key service concepts.
Understand how the ITIL guiding principles can help an organization adopt and adapt service management.
Understand the four dimensions of service management.
Understand the purpose and components of the ITIL service value system.
Understand the activities of the service value chain, and how they interconnect.
Know the purpose and key terms of 15 ITIL practices.
Understand 7 ITIL practices.
Who should do this course
Individuals at the start of their journey in Service Management
ITSM Managers and aspiring ITSM Managers
Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery
Existing ITIL qualification holders wishing to update their knowledge.
Benefits to Organization
Strategic Business Objectives can be achieved through aligned IT Service.
Helps staff for better utilization of skills and experience which leads to productivity increase.
User, as well as end-user perception, is been improved.
Benefits to Individual
Reliable IT services help in increasing business productivity, efficiency and effectiveness.
Helps an individual to identify, plan, deliver and support IT Services to Business.
Makes aware of the Global Standard Best Practices.
Helps to communicate with the customer or client in common language.
Undergoing various ITIL processes will help an individual to understand the gaps very well.